Top Performers – Where Are They Now?

Top Performers – Where Are They Now?

Top performers are one of, if not the, greatest assets of any business or organization. They exceed benchmarks and milestones, typically have outstanding relationships with outside customers/clients, increase the profit margin, and the bottom line of the businesses...
The Art and Science of Selling

The Art and Science of Selling

Selling is a combination of art and science. It relies on various tested and proven rules—about consumer psychology, communication, and engagement. It is also an art, of capturing and holding attention, convincing a person to take action, and encouraging them to...
Lead or be Led: The Empowered Employee

Lead or be Led: The Empowered Employee

There is little doubt that in any organization, the leader’s vision is of key importance as a driver of growth and success. At the same time, it is the employees who become the essence and articulation of the leadership vision, applying their knowledge, skill, and...
Performance Improvement – A Matter of Expectations

Performance Improvement – A Matter of Expectations

The best leaders, supervisors, and managers of employees understand that their team members frequently live up or down to the expectations set for them. One way to encourage employees to live up to performance expectations is to encourage and support ongoing...
The 60 Minute Buzzkill – When Your Ineffective Manager Calls

The 60 Minute Buzzkill – When Your Ineffective Manager Calls

It’s Monday, Roberta is having a productive day engaging her clients in discussions and scheduling appointments for the week. She takes a break from her desk to grab a quick bite to eat between calls when suddenly she realizes it is already Monday afternoon which...
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